The NFSA is Australia’s premier audiovisual archive. The NFSA is a Statutory Authority, established by the National Film and Sound Archive Act 2008. Our mission is to collect and preserve Australian film, recorded sound, broadcast, and their associated documents and artefacts, and to share and celebrate this collection with audiences worldwide.
We exist to perform three vital functions:
We are committed to improving the provision of our services to you. This Charter describes the values that guide the NFSA’s activities, outlines the services we provide, describes the service standards that you can expect, and how you can help us improve our services and uphold our values.
The NFSA’s vision is to be Australia’s ‘living’ archive – relevant, engaging and accessible to the world.
The NFSA exists to develop, preserve and share Australia’s national audiovisual collection and make it available to audiences worldwide.
We care about what we do
We are sincere in our intentions and actions
We strive for excellence through continual improvement and innovation
We work together to achieve results
You can assist us in serving you better by:
If you make a complaint, we will:
Your views about the NFSA’s services are important to us and help us to maintain a high standard of service.
If we have not met or exceeded the service standards, tell us about it and we will pass it on to the staff concerned. We have a feedback form to assist you.
If you have a complaint, talk to the person who provided the service in the first instance so that he or she is aware of your concerns and can try to improve the situation for you.
If you believe that the complaint cannot be resolved by that person, or your approach is unsuccessful, the Manager responsible for the service will welcome you contacting them.
If you feel that the issue remains unresolved, contact the General Manager, Corporate and Business Affairs at:
National Film and Sound Archive of Australia
Reply Paid 2002
Canberra ACT 2600
Tel: 02 6248 2043
Fax: 02 6248 2165
If you remain dissatisfied with the NFSA’s handling of the complaint or you still feel that the proper process of assessment was not followed, you may contact the Commonwealth Ombudsman by writing to:
GPO Box 442
Canberra ACT 2601
Toll free: 1300 362 072
The NFSA is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988. If you have any concerns about the use of your personal information, you may wish to contact the NFSA’s Privacy Contact Officer on 02 6248 2043 or email: firstname.lastname@example.org.
You can also contact the Office of the Australian Information Commissioner on 1300 363 992 (a local call) or email: email@example.com.