NFSA Privacy Collection Notices

How and why personal information is collected

We collect personal information from you:

• When you register for an event online through our ticketing platform or through the organisation we partner with;
• During check-in or while attending the event; and
• After the event, if you participate to a voluntary feedback survey.

We may also collect your personal information through our events partners when you register for an event with them and they share your details with us.

We collect this information to:

• Manage event registration and attendance;
• Provide information about the event and notify you of any changes;
• Ensure safety, security, and accessibility at the event;
• Comply with public health or venue requirements;
• Promote or report on the event (if you consent to being photographed or recorded);
• Evaluate and improve our events and services; and
• Contact you about other events, content and fundraising activities that may interest you.

What personal information is collected

The personal information we may collect includes:

• Your name and contact details;
• Company or business name;
• Photographs, video or audio recordings (if applicable and only with consent);
• Emergency contact information (where appropriate);
• Your opt-in for marketing and newsletters through our ticketing platform.

We, or our event or screening partners, may also collect health information such as dietary, accessibility or special requirements where required and provided by you.

Whether the collection is required or authorised by law

In some instances, we may be required to collect your personal information to comply with legal obligations, including under public health or occupational health and safety laws such as the Work Health and Safety Act 2011.

Usual disclosures of this kind of personal information

We may disclose your personal information to:

• Contractors and venue hire providers as necessary for event delivery;

• Event partners if the event is conducted with another organisation; and

• Service providers for ticketing and surveys.

How and why personal information is collected

We collect personal information from you:

• When you book an onsite visit on behalf of a tour group or a school; 

• When you register or are checked in on the day of the visit;

• After the visit, if you participate in a voluntary feedback survey or provide your contact details; and

• Through participation forms or consent forms (eg for photography).

We may collect your personal information through photos or videos, where we have obtained your consent to do so. 

We collect this information to:

• Manage bookings and coordinate school visits or programs; 

• Provide age-appropriate and tailored educational experiences;

• Communicate with schools, teachers and tour organisations before and after the visit;

• Ensure the health, safety and wellbeing of all participants;

• Use photographs for the NFSA’s promotional material on social media or website, only with your consent; and

• Send you newsletters, promotions and information about NFSA programs, excursions or special events.

What personal information is collected

The personal information we collect includes:

• Contact details of tour booking personnel and on the day coordinators eg teachers;

• Company, school or business name;

• Information about learning and accessibility needs;

• Parental or guardian details where required (eg to obtain consent for photography);

• Feedback or evaluation responses if you choose to respond to voluntary surveys.

In some cases, photographs, video or audio recordings may be taken during the visit, only where consent has been obtained.

Whether the collection is required or authorised by law

The collection of personal information for school visits is generally voluntary, but in some cases may be:

• Required to ensure health and safety compliance under relevant workplace health and safety legislation; or

• Authorised under the institution’s enabling legislation and the Public Governance, Performance and Accountability Act 2013 (PGPA Act) for recordkeeping and reporting on public programs.

Usual disclosures of this kind of personal information

We may disclose your personal information to:

• Venue staff responsible for visitor safety and accessibility;

• Others, where appropriate for child safety or welfare concerns.

How and why personal information is collected

We collect personal information directly from you:

• When you submit an online request to access collection materials via our website form; or

• During the process of assessing your request and facilitating access.

We collect this information to:

• Process, manage and respond to your request;

• Facilitate access to collection materials.

What personal information is collected

The types of personal information we collect include:

• Your name and contact details;

• Organisation, role and industry.

Whether the collection is required or authorised by law

Providing your personal information is generally voluntary, but may be required in some circumstances to:

• Comply with the institution’s enabling legislation or the PGPA Act; or

• Fulfil obligations under information access and archival laws (eg Archives Act 1983 if applicable).

Usual disclosures of this kind of personal information

We do not ordinarily disclose your personal information in relation to this purpose.

We may disclose this information to government or regulatory bodies, where required by law.

How and why personal information is collected

We collect your personal information when you:

• Offer to donate an item to our collection via our website form or by other means; or

• Through our correspondence with you about your offer.

We collect this information to:

• Assess, accept, manage and record your donation offer;

• Document the provenance and custodial history of donated material;

• Maintain accurate cataloguing and archival records;

• Acknowledge and attribute donors (if consent is given);

• Contact you about the status or ongoing management of your donation; or

• Meet our legal, ethical and recordkeeping obligations.

What personal information is collected

If you offer as an individual: 

• Your name and contact details;

• Your preferred contact’s name and contact details, where applicable;

• Details about your relationship to the donated material (ownership, copyright);

• Details about the items you are offering to donate (ie title or name, subject matter, format, etc.) and their content including whether it contains information on Aboriginal people or Torres Strait Islander people.

If you offer as representative of an organisation, we collect: 

• Your name and contact details;

• Organisation and position title.

Whether the collection is required or authorised by law

Providing your personal information for this purpose is voluntary.

Usual disclosures of this kind of personal information

We do not ordinarily disclose your personal information in relation to this purpose.

We may disclose this information to government or regulatory bodies, where required by law.

How and why personal information is collected

We collect personal information directly from you when you make a donation online via our website form.

We collect this information to:

• Process your donation;
• Provide you with a tax receipt;
• Acknowledge and thank you for your contribution;
• Keep you informed about our programs, events and content, and contact you about further fundraising activities (unless you opt out);
• Meet our legal and regulatory obligations (eg for financial reporting).

What personal information is collected

We collect the following personal information:

• Your name and contact details;
• Payment information. We do not store your payment details after processing.

Whether the collection is required or authorised by law

Providing your personal information is generally voluntary, but may be required in some circumstances:

• Authorised by law, particularly for financial reporting and taxation purposes (eg under the Income Tax Assessment Act 1997 regarding deductible gift receipts); or
• In some cases, required to comply with obligations under the PGPA Act or other relevant legislation governing Commonwealth agencies.

Usual disclosures of this kind of personal information

We may disclose your personal information to:

• The payment provider that processes your donation;
• The Australian Taxation Office, if required for auditing or compliance; or
• Government or regulatory bodies, when required or authorised by law.

How and why personal information is collected

We collect personal information directly from you when you purchase from our collection on behalf of your organisation or industry. 

What personal information is collected

We collect the following personal information:

• Name and contact details;
• Organisation and job position.

Whether the collection is required or authorised by law

Providing your personal information is generally voluntary, but may be required in some circumstances to:

• Comply with the institution’s enabling legislation or the PGPA Act; or

• Fulfil obligations under information access and archival laws (eg Archives Act 1983 if applicable).

Usual disclosures of this kind of personal information

We will disclose your personal information to management service providers to process your request. 

How and why personal information is collected

We collect information directly from you when you respond to a survey or provide us feedback. This could be done through different channels, such as web forms, online surveys or focus groups.

We collect this information to:

• Understand your views on our services, programs, and initiatives;

• Improve our operations, offerings and communication strategies;

• Inform our program development and strategic planning; and

• Contact you for follow-up (where you have consented).

What personal information is collected

The personal information we may collect includes:

• Your name and contact details (if provided);

• Your organisation or role (if relevant to the feedback);

• Demographic information (such as age range, postcode);

• Your views, experiences or responses;

• Any other information you voluntarily provide.

Whether the collection is required or authorised by law

Providing personal information in surveys or feedback is voluntary and not required or authorised by law.

Usual disclosures of this kind of personal information

We may share this personal information with independent consultants or researchers engaged to analyse results (under strict confidentiality obligations).

How and why personal information is collected

We collect your personal information directly from when you opt in to receive our newsletters and when you engage with us through social media or other channels (such as email). 

We also collect information about you through our ticketing platform, and survey providers. 

This information allows us to:

• Provide you with audiovisual and cultural stories, news, events and other NFSA content and activities;
• Conduct audience engagement and satisfaction analysis to improve our communications;
• Tailor and personalise outreach and experiences; and
• Conduct analytics and reporting.

What personal information is collected

We collect the following personal information: 

• Name and contact details;
• Date of birth or versions of age identification (eg decade, over 18);
• Interests;
• Records of communication with the NFSA and staff (including but not limited to complaints, feedback, RSVPs, fundraising asks, event attendance, email correspondence).

Whether the collection is required or authorised by law

Providing personal information for this purpose is voluntary and not required or authorised by law.

Usual disclosures of this kind of personal information

Your personal information may be shared with:

• Third-party service providers such as Google Analytics, our ticketing platform, survey providers;
• Government agencies where required or authorised by law.

How and why personal information is collected

We collect your personal information directly from you when you:

• Create an NFSA Player account;
• Purchase on NFSA Player;
• Use NFSA Player.

We collect your information to:

• Provide our products and services to you;
• Help us understand more about our audiences;
• Improve our products and services through research and analysis;
• Provide our audiences with personalised and relevant content;
• Communicate with you;
• Bill you for any products or services that we charge for;
• Investigate any complaints made by or about you; and
• Offer you assistance, including technical or administrative support.

What personal information is collected

We collect the following personal information:

• Name and contact details;
• Login information;
• Confirmation of age above 18;
• Payment details;
• Usage of NFSA Player, such as browsing and watch history.

Whether the collection is required or authorised by law

The collection of your personal information is not required or authorised by law. However, it is necessary for us to collect certain information in order to process your purchase and provide access to NFSA Player content. Without this information, we may be unable to complete your transaction.

Usual disclosures of this kind of personal information

We may disclose your personal information that we collect to our:

• Technology service providers, including platform service providers;
• Online payment service providers;
• Analytics service providers.

How and why personal information is collected

We collect your personal information directly from you or from third parties (eg referees, recruiters or background check providers) with your consent. 

We collect personal information during recruitment and volunteer application processes to:

• Assess your suitability for employment or volunteer roles;

• Contact you regarding your application;

• Conduct interviews and reference checks;

• Comply with our legal and reporting obligations.

What personal information is collected

We collect the following personal information:

• Your name and contact details;

• Resume/CV, work history and qualifications;

• References and referee contact details;

• Any other information you choose to provide in your application.

Whether the collection is required or authorised by law

Some of this information is necessary to meet our employment or volunteer obligations and may be required under workplace laws or government regulations.

Usual disclosures of this kind of personal information

We will disclose your personal information to third-party service providers assisting with background checks or recruitment processes and, with your consent, to your referees and previous employers. 

How and why personal information is collected

We collect information directly from you when you contact us or make a general enquiry through our website, on the phone or by email. 

We collect this information to handle your enquiry and provide you with a response. 

What personal information is collected

The personal information we may collect includes:

• Your name and contact details (if provided);

• Any other information you voluntarily provide.

Whether the collection is required or authorised by law

Making an enquiry to the NFSA is voluntary and not required or authorised by law.

Usual disclosures of this kind of personal information

We may share this personal information with our event partners if the enquiry relates to an event or screening that you are attending.