General

What’s new about this website?

• It’s a redesigned, more visual website focused on the collection.
• A powerful new search and browsing experience across stories and collection items.
• Stories+ is a new editorial hub for curatorial articles, Deep Dives and themed content.
• Thousands of collection items are now available online, with more added regularly.
• Your NFSA account now lets you save, organise and share favourites.
• Improved event listings and ticket booking experience.
• Expanded accessibility information to help you plan your visit to the NFSA in Acton, Canberra.

Is everything from the old website still available?

• Yes, but some pages have moved or been reorganised.
• Our old links should redirect automatically, but some of your bookmarks may need updating.
• New content is always being added.

I can’t find something or something isn’t working — what should I do?

• Explore our full website navigation by selecting the menu icon at the top of your screen.
• Use our improved search function by using the magnifying glass icon at the top of your screen. You may need to broaden your search terms to find what you’re looking for.
• If you’re still experiencing issues, contact us using our general feedback form.

How do I contact you or share feedback about the new website?

You can find more information about getting in touch on our Contact Us page.

Accounts

Do I need a new login or account?

• You can still explore all content on this website without an account.
• To securely purchase tickets you will need to create an NFSA account using your email address.
• Creating an NFSA account is an easy way to:
  • manage your newsletters
  • save, organise, and share Your Stuff
  • access your event and ticket bookings.

Will my existing event bookings and subscriptions still work?

• Yes, your upcoming event bookings and tickets will still work.
• If you’ve made an event booking, you already have an NFSA account. You can access your events booking history by logging into your NFSA account.
• Your newsletter subscriptions won’t change. You can manage them via the preference centre link in every What’s On or In Focus email. You can also manage them directly through your NFSA account under Your Stuff > Your Newsletters.

How do I access my NFSA Player account?

• NFSA Player uses a separate login.
• Log into the NFSA Player platform with your existing credentials.

How do I access my NFSA online shop account?

• The NFSA online shop uses a separate login.
• Log into your online shop account and see your purchases.

I’m having trouble with my account. What do I do?

You can contact us using our general feedback form.

The NFSA catalogue

Is the entire NFSA collection available on this website?

• No. However, the website features over 5,500 collection highlights, along with insights and commentary from our curators and editorial team.
• The NFSA Collection consists of almost 700,000 Works and more than 6.8 million Components.
• The full catalogue can be searched on NFSA Pro.
• Find out more about accessing the catalogue on NFSA Pro.

I’ve spotted a factual error in your collection. How can I let you know?

You can use our Collection Corrections feedback form.